Runbooks are step-by-step guides for routine operations. Keep them accurate and test them quarterly.
Structure
- Purpose and scope.
- Pre-checks and prerequisites.
- Executable steps with validation checkpoints.
- Rollback steps and contacts.
Where to Find
All runbooks live alongside the service repositories with links from the internal portal. Use the latest main branch unless instructed otherwise.
Template
- Context and owner
- Inputs and risks
- Procedure
- Verification and rollback
Tip
Prefer scripts and toggles over manual steps. If a step is error-prone, automate it.